For people who ship one product after another
You ship a project a month. Support lives in one place.
An inbox, FAQs, articles and a widget your AI integrates in minutes. For all your projects, from a single account. You keep building.
No card. No sales call.
What if I build it myself?
Your AI can build a support chat in an afternoon. The cost comes later.
A form that saves messages to a table is easy. Real support, not so much. Even less when you repeat it in every project you ship.
- 01
It steals your focus
Every hour spent on support is an hour not spent on what makes your product different.
- 02
It multiplies with every project
Three products mean three inboxes, three copies of the same code and three places to check every morning.
- 03
Support is a craft
Email notices when the user has left, statuses, attachments, voice notes, FAQs so you don't answer the same thing a hundred times. You learn most of it from complaints.
- 04
Maintenance never ends
Dependencies, migrations, the day you switch databases or email providers. And your AI's next refactor can take it down with it.
- 05
It clutters your product
Tables, endpoints and admin screens that have nothing to do with what you sell, and that your AI has to read every time it touches the code.
- 06
An easy hole to open
In a chat built in a hurry, one permissions bug is enough for a user to read someone else's conversations. That's personal data, with the GDPR behind it.
- 07
Getting the email delivered
Making sure your reply lands in the inbox and not in spam is a project of its own: domains, bounces, reputation.
- 08
You pay in credits
Every “add a support chat”, and every fix that follows, comes out of your credits and tokens.
- 09
Delegating without opening your app
When someone gives you a hand, you invite them to the project by email. They don't need access to your admin or your database.
- 10
Users from everywhere
Your user in Brazil writes in Portuguese, and you read it and reply in English. Building that yourself is yet another project.
How it fits
Your AI integrates it. You paste a prompt.
- 1
Create a project
One per product, each with its own content, inbox and API keys. It takes a minute.
- 2
Give your AI the prompt
Claude, Cursor or your assistant read our guide: security rules, which integration to pick and code ready to adapt. A one-line widget, or the API if you want your own design.
- 3
Reply from one place
You switch projects with one click, and the panel tells you when another one has open conversations.
The prompt
Integrate Helpeen (user support) into this project. Before writing any code, read the whole guide for AI assistants: https://www.helpeen.com/llms-full.txt. Follow its rules: the secret key only on the server, and the user_id always taken from the session. Ask me whatever you can't work out from the code.
Your app isn't ready yet? Every project has a public mailbox at helpeen.com/your-project, to link from your landing page or your socials in the meantime.
One account
All your products, one login.
- Each project with its own content, API keys and team, never mixed up.
- With Pro, one subscription pays for three projects, and you add another when you ship the next.
- The AI agent shares its budget across all your projects.
- You invite helpers only to the projects they work on.
Pricing
About the price of a coffee a month. Okay, two.
Prices exclude taxes. VAT is added where applicable. Change plans or cancel whenever you like, from the panel.
Free
€0forever
To get started, or for a small product.
- 1 project
- 1 person
- 100 messages a month
- 100 MB for files
- Unlimited articles, FAQs and videos
- Widget and the full API
- Translated conversations: read and reply in your language
Basic
€9a month, per project · + taxes
No limits on team or messages. You pay per project, not per person.
- Everything in Free
- Unlimited people
- Unlimited messages
- 5 GB for files
- Send delay: review or take back a reply before it goes out
- Voice messages transcribed and translated
Pro
€19a month, up to 3 projects · + taxes
Everything, with your brand and with AI.
- Everything in Basic
- 3 projects included
- Each extra project, €5 a month
- 20 GB for files per project
- Emails from your own domain, with no trace of Helpeen
- AI agent: 1,000 replies a month
Questions
What people usually ask us.
Can my AI integrate it on its own?
Yes, that's what the guide at /llms-full.txt is for. It tells it which integration to pick for your stack, the security rules (the secret key only on the server, the user always taken from the session) and gives it code ready to adapt. You review and deploy.
Do I need a backend?
For the visitor chat and the help center, no: the widget is enough, even on a static site. For the chat to know which user is writing, or to use the conversations API, yes, because that goes through your server.
Does it work with my stack?
The widget is a script that runs on any website, and there are React components. The API is JSON over HTTP, so it works from any language, including a mobile app with its backend.
Can I start for free?
Yes. The Free plan is for one project, with 100 messages a month and no card. When you ship the second, Pro covers three.
Do my users need a Helpeen account?
No. Your app already knows who each user is and tells us when it opens the conversation. They stay in your product; replies reach them there and by email.
Your next launch, with support from day one.
Create the account, connect your first project and get back to building.