Last updated: October 1, 2026
A cookie is a small file a website stores in your browser. Here is which ones we use and how to decide about them.
Cookies we use
Necessary (always on)
They are required for the website and the panel to work, and do not need your consent.
| Cookie | Purpose | Duration |
|---|---|---|
sb-* |
Keeping you signed in to the panel | Up to 400 days, or until you sign out |
hp_consent |
Remembering your cookie choice | 1 year |
helpeen:session:* (local storage) |
In the Helpeen widget a company adds to its website: remembering your conversations with it | 1 year, or until you clear your browser data |
Analytics (only with your permission)
We use Google Analytics, by Google Ireland Limited, to know how many visits the website gets and which pages are read most. It only loads if you accept analytics cookies; otherwise nothing is downloaded from or sent to Google. It is only used on the public website, not in the panel.
| Cookie | Purpose | Duration |
|---|---|---|
_ga |
Telling visitors apart anonymously | 2 years |
_ga_<id> |
Keeping the state of the visit | 2 years |
Google may process this data in the United States under the EU-US Data Privacy Framework. More in Google's privacy policy (policies.google.com/privacy).
We do not use advertising cookies.
How to change your choice
You can change your mind at any time from the Cookie settings link in the footer. You can also delete or block cookies in your browser settings; if you block the necessary ones, you will not be able to sign in to the panel.
More information
For any question, write to hello@helpeen.com. For how we process your data, see the Privacy policy.