Customer support · from €0
Look after your users. Minus the circus.
An inbox to reply from, a help center with articles, FAQs and videos, and a widget or an API to put it on your site. Everything you need to support people well, and nothing else.
No card. No sales call.
My transactions aren't showing
marta@example.com · user 48213
Hi Marta! Each bank is connected separately: go to Accounts → Add bank, pick your new bank and authorize access. Your transactions will show up in a few minutes.
What we left out
SLAs · macros · routing rules · 200 integrations · analytics dashboards nobody opens · annual contracts · per-seat pricing · a week of onboarding
The big support tools are built for call centers with forty agents. If there are two or three of you answering the users of your product, ninety percent of it is in your way. Fewer buttons, less setup, a smaller bill.
What it does have
Four pieces. All four get used.
Conversation inbox
Your users write from your app and you reply from here. Open, pending or closed: three states, that's it. If the user writes again it reopens by itself, and both sides get an email.
Articles and FAQs
Write in Markdown with a live preview, sort them into categories and publish when they're ready. Each article in its own language. FAQs are short articles: a question and an answer.
## How to connect a bank
1. Go to **Accounts**
2. Pick your bank
status: published · en
Video tutorials
Paste a YouTube or Vimeo link and group them into collections. We don't host video: the people best at it do, and you get the embed URL and thumbnail ready to use.
Widget or API, your call
One line of HTML adds a floating chat or a help center in your colours. If you'd rather use your own design, everything also comes out of a simple API, and your server opens conversations on behalf of your users.
→ categories, FAQs and videos
- Several products: each with its own content, keys and team.
- Team: invite by email; everyone signs in with their own account.
- Multilingual: the same help center in every language.
- Email notifications: nobody is left waiting for a reply.
AI agents
Coming soonAn agent that replies the way you would.
It learns from your docs and from every reply your team sends. Over time it takes care of the usual questions and leaves you the ones that really need a person.
- 1
You give it context
It starts from your published articles and FAQs, plus any documents you upload: manuals, PDFs, internal notes.
- 2
It learns from your team
Every reply you send from the inbox teaches it the tone, the shortcuts and the exceptions of your product.
- 3
It replies, or hands it over
In draft mode it suggests a reply and you send it. In auto mode it only answers on its own when it's sure.
Hi, I switched banks and now the transactions from my new account aren't showing up. Do I need to do anything?
Hi Marta! Each bank is connected separately: go to Accounts → Add bank, pick your new bank and authorize access. In a few minutes you'll see the last 90 days of transactions.
Sources: “How to connect a bank” · 3 replies by Lucy
You stay in charge
- It shows where every answer came from.
- If it doesn't know, it doesn't guess: it hands you the conversation.
- You choose which topics it can answer alone.
- It switches off with a single toggle.
It only learns from your company's data. One company's data is never used to answer another company's users.
For developers
Your site, your design. We bring the content.
Want your own design? One call gets you everything your help page needs, as JSON, with the Markdown already turned into safe HTML. Rather not code? The widget does it for you.
- hp_pub_…
- Public key. Reads published content, even from the browser.
- hp_sec_…
- Secret key, server only. Opens and replies to conversations on behalf of your users.
$ curl https://helpeen.com/api/v1/help?locale=en \
-H "Authorization: Bearer hp_pub_…"
{
"organization": { "name": "Your app" },
"locale": "en",
"categories": [{ "slug": "banks", … }],
"faqs": [{ "title": "Is it secure?",
"body_html": "<p>Yes…" }],
"video_collections": […]
}Pricing
About the price of a coffee a month. Okay, two.
Prices exclude taxes. VAT is added where applicable. Change plans or cancel whenever you like, from the panel.
Free
€0forever
To get started, or for a small product.
- 1 product
- 1 team member
- 100 messages a month
- Unlimited articles, FAQs and videos
- Widget and full API
Team
€9a month, per product · + taxes
The same, without limits. You pay per product, not per person.
- Everything in Free
- Unlimited team members
- Unlimited messages
- Email notifications for your team and your users
- Allowed origins and keys per environment
AI agent
+€19a month, per product · + taxes
Add it to any plan. Coming soon: sign up and you're in the beta.
- 1,000 AI replies a month
- Draft mode and auto mode
- Learns from your docs and your team
- Sources shown on every reply
Questions
What people usually ask.
Is there a widget I can paste into my site?
Yes. One line of HTML adds a floating chat, and a <div> adds a full help center, with the colour, position and texts you pick in the panel. There are React components too. And if you want your own design, you use the API.
Do my users need a Helpeen account?
No. Your app already knows who each user is and tells us when it opens the conversation. They stay in your product; replies reach them there and by email.
What happens if I go over 100 messages on the Free plan?
We let you know as you get close to the limit. No message is lost: you decide whether to move to Team.
What data does the AI agent learn from?
Only your company's: your published content, the documents you upload and your team's replies. One company's data is never used to answer another company's users.
I have several products. Do I need several accounts?
No. One account handles several products, each with its own content, API keys and team, and you switch between them in one click.
Your help center, up and running this afternoon.
Create your account, write your first FAQs and connect your site with a single API call.