# Helpeen

> A shared inbox, articles, FAQs, videos, and a widget or an API to put it all on your site. With AI agents that learn from your replies. From €0.

An inbox to reply from, a help center with articles, FAQs and videos, and a widget or an API to put it on your site. Everything you need to support people well, and nothing else. The big support tools are built for call centers with forty agents. If there are two or three of you answering the users of your product, ninety percent of it is in your way. Fewer buttons, less setup, a smaller bill.

Left out on purpose: SLAs, macros, routing rules, 200 integrations, analytics dashboards nobody opens, annual contracts, per-seat pricing, a week of onboarding.

## Product

- **Conversation inbox**: Your users write from your app and you reply from here. Open, pending or closed: three states, that's it. If the user writes again it reopens by itself, and both sides get an email.
- **Articles and FAQs**: Write in Markdown with a live preview, sort them into categories and publish when they're ready. Each article in its own language. FAQs are short articles: a question and an answer.
- **Video tutorials**: Paste a YouTube or Vimeo link and group them into collections. We don't host video: the people best at it do, and you get the embed URL and thumbnail ready to use.
- **Widget or API, your call**: One line of HTML adds a floating chat or a help center in your colours. If you'd rather use your own design, everything also comes out of a simple API, and your server opens conversations on behalf of your users.
- **Several products**: each with its own content, keys and team.
- **Team**: invite by email; everyone signs in with their own account.
- **Multilingual**: the same help center in every language.
- **Email notifications**: nobody is left waiting for a reply.

## AI agents (coming soon)

An agent that replies the way you would. It learns from your docs and from every reply your team sends. Over time it takes care of the usual questions and leaves you the ones that really need a person.

- **You give it context**: It starts from your published articles and FAQs, plus any documents you upload: manuals, PDFs, internal notes.
- **It learns from your team**: Every reply you send from the inbox teaches it the tone, the shortcuts and the exceptions of your product.
- **It replies, or hands it over**: In draft mode it suggests a reply and you send it. In auto mode it only answers on its own when it's sure.
- It shows where every answer came from.
- If it doesn't know, it doesn't guess: it hands you the conversation.
- You choose which topics it can answer alone.
- It switches off with a single toggle.

It only learns from your company's data. One company's data is never used to answer another company's users.

## Pricing

### Free: €0 forever

To get started, or for a small product.

- 1 product
- 1 team member
- 100 messages a month
- Unlimited articles, FAQs and videos
- Widget and full API

### Team: €9 a month, per product

The same, without limits. You pay per product, not per person.

- Everything in Free
- Unlimited team members
- Unlimited messages
- Email notifications for your team and your users
- Allowed origins and keys per environment

### AI agent: +€19 a month, per product

Add it to any plan. Coming soon: sign up and you're in the beta.

- 1,000 AI replies a month
- Draft mode and auto mode
- Learns from your docs and your team
- Sources shown on every reply

Prices exclude taxes and are billed from Spain: Spanish VAT applies in Spain, EU businesses with a VAT
number are reverse charged, and no Spanish VAT is charged outside the EU. Change plans or cancel whenever you like, from the panel.

## FAQ

**Is there a widget I can paste into my site?**
Yes. One line of HTML adds a floating chat, and a <div> adds a full help center, with the colour, position and texts you pick in the panel. There are React components too. And if you want your own design, you use the API.

**Do my users need a Helpeen account?**
No. Your app already knows who each user is and tells us when it opens the conversation. They stay in your product; replies reach them there and by email.

**What happens if I go over 100 messages on the Free plan?**
We let you know as you get close to the limit. No message is lost: you decide whether to move to Team.

**What data does the AI agent learn from?**
Only your company's: your published content, the documents you upload and your team's replies. One company's data is never used to answer another company's users.

**I have several products. Do I need several accounts?**
No. One account handles several products, each with its own content, API keys and team, and you switch between them in one click.

## Docs

- [Integration guide and full API reference](https://helpeen.com/llms-full.txt): security rules, architecture per stack, ready-to-adapt code and every endpoint with a request and a response, in one Markdown file
- [API reference](https://helpeen.com/docs): the same reference as a web page
- API base URL: https://helpeen.com/api/v1, with `Authorization: Bearer <key>` (public key `hp_pub_…` for published content, browser-safe; secret key `hp_sec_…` for everything, server only)

## Website

- [Español](https://helpeen.com)
- [English](https://helpeen.com/en)
- [Português](https://helpeen.com/pt)
- [Français](https://helpeen.com/fr)
- [Deutsch](https://helpeen.com/de)
- [Italiano](https://helpeen.com/it)

## Legal

- [Terms](https://helpeen.com/en/terms), [Privacy](https://helpeen.com/en/privacy), [Cookies](https://helpeen.com/en/cookies)
- Run by Birrastorming Ideas, S.L. (Calle Carabelas, 6, 46137 Puebla de Farnals (Valencia), España). Contact: hello@helpeen.com